(De)regulating Access To Tourism and Hospitality Professions: the Case of Portugal

Abstract

This study explores the perceptions of key stakeholders responsible for tourism and hospitality (T&H) organisations in Portugal regarding deregulating access to professions in T&H labour. A qualitative research approach was utilised. Through in-depth interviews, data was collected purposefully from the participants. According to the qualitative findings, opinions on regulating and deregulating professions in T&H labour emerged as against deregulation, against regulation, and moderate. However, most opinions fall under the against deregulation category. Moreover, deregulating access to the profession has both positive and negative impacts, and the influences of deregulation on working models include two sub-themes: self-employment and accumulation of functions. Finally, policymakers' responses to deregulation include elements such as the increase in the number of associates that joined associations, the partnership of associations with educational institutions to create certifications, and the creation of unions for specific positions. This research contributes valuable insights from key stakeholders on the deregulation of professions in T&H labour in Portugal, providing policymakers and scholars with a better understanding of the viewpoints on regulating and deregulating professions in this sector. © 2025 The Author(s).