Seyitoğlu, Faruk

Seyitoğlu, Faruk

Name Variants

Seyitoglu, Faruk
Seyitoğlu, F.

Job Title

Doç. Dr.

Main Affiliation

Department of Tourism Guidance / Turizm Rehberliği Bölümü

Status

Current Staff

Full item page

Scholarly Output

46

Articles

47

Citation Count

0

Supervised Theses

0 Scholarly Output Search Results

Now showing 1 - 10 of 38

Robots and emotional intelligence: A thematic analysis
(Elsevier, 2024) Seyitoğlu, Faruk; Ivanov, Stanislav
The research on emotional intelligence in social robots is growing. This paper provides a thematic analysis of the studies on robots and emotional intelligence, synthesising and evaluating current knowledge and research topics. In addition, based on the thematic analysis of the studies, it also provides a conceptual framework explaining the emotional intelligence of robots that includes both actors (human and robot) in a human-robot interaction setting. The findings are based on the analysis of 252 studies published until the end of 2022 and indexed in the Scopus database. The results unveiled two main themes (robot design-technical developments and characteristics and human-robot interaction), including sub-themes and topics that emerged in the literature. Finally, the themes and sub-themes were evaluated through a critical discussion to develop a conceptual framework for robots and emotional intelligence.
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
(International Journal of Hospitality Management, 2020) Seyitoğlu, Faruk; Ivanov, Stanislav
This study aims to develop a conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world. Several theoretical approaches such as resource-based view, value chain analysis, stakeholder theory, PESTEL analysis, positioning strategy, and service delivery system design were adopted. The paper identified three service delivery system designs (robotic, human-based, and mixed) and analyses their requirements, advantages, disadvantages, and potential target markets. According to the suggested model, hospitality firms need first to explore the expectations of tourists. Then comes the analysis phase (based on a holistic perspective, and consisting of RBV, Value chain, Stakeholder, and PESTEL analyses), which helps hospitality firms to identify how they should differentiate and position themselves in the market. Following, companies decide on what kind of service delivery system they should offer to their target customers, and position themselves in the market according to the chosen system.
Tourist Experiences of Guided Culinary Tours: The Case of Istanbul
(Journal of Culinary Science and Technology, 2021) Seyitoğlu, Faruk
The aim of this study is to investigate the culinary experiences of tourists visiting Istanbul, Turkey. This study adopted a qualitative case study method utilizing user-generated content by analyzing travelers’ comments on one of the most popular travel websites. The data was collected between 30 May and 28 June 2019 from travelers’ reviews. The findings show that culinary tour experiences are heterogeneous based on dimensions of guide, food characteristics (taste, variety, flexibility, and availability), educational experience, authentic experience, memorable experience, value/price, socialize/meet people, safety, the hospitality of locals, and satisfaction, recommendation, and revisit intentions. Since there are no previous empirical studies on the culinary tour experience of tourists in the existing literature, it is believed that this study provides a significant contribution to the current knowledge. Moreover, from a managerial perspective, this study provides an in-depth understanding of the culinary tour experience in tourist destinations.
Motivation, perceived authenticity and satisfaction of tourists visiting the monastery of Mor Hananyo-Mardin, Turkey
(Emerald, 2022) Seyitoğlu, Faruk; Çakar, Kadir; Davras, Özgür
Purpose – This study aims to investigate the relationship between the dimensions of motivation, perceived authenticity and satisfaction of tourists visiting the Mor Hananyo Monastery as a heritage site. Design/methodology/approach – The quantitative research method was implemented to test the proposed structural model. Accordingly, a self-administered questionnaire was applied to 341 tourists visiting the monastery of Mor Hananyo between April and May 2019. First, confirmatory factor analysis was performed to ensure the scales’ construct validity; then, the covariance-based structural equation model was established to test the research hypothesis with the help of path analysis. Findings – The results showed that all motivation dimensions influence the objective authenticity perception of tourists. Heritage and ancestral motivations influence the constructive authenticity perception of tourists. However, the effect of educational motivation on the same variable was insignificant. Furthermore, only heritage motivation affects the existential authenticity perception of tourists. Originality/value – The results of this study demonstrate that tourist satisfaction has causal relationships with travel motivations and authenticity perceptions. Additionally, although tourist satisfaction has been accepted as an essential and extensively discussed subject in the tourism literature, this study is the first to examine the structural relationships of travel motivations (ancestral, heritage and educational motivations), authenticity perceptions (objective, constructive and existential authenticity) and tourist satisfaction in the monastery context.
Robots as restaurant employees - A double-barrelled detective story
(Elsevier, 2021) Seyitoğlu, Faruk; Ivanov, Stanislav; Atsız, Ozan; Çifçi, İbrahim
The paper evaluates the perceptions of Turkish restaurant managers and customers towards service robots. The sample includes 26 managers and 32 customers. Data were collected through semi-structured interviews. The findings reveal that robots are suitable for dirty, dull, dangerous and repetitive tasks. Customers have mostly positive attitudes towards robots while managers – mostly negative. However, respondents agree that robots improve service quality. A mixed service delivery system based on human-robot collaboration is perceived as the most appropriate. Customers are willing to pay more for the robotic service experience. Theoretical and managerial implications are discussed as well.
A scenario planning framework for the (post-)pandemic tourism in European destinations
(Taylor & Francis Online, 2022) Seyitoğlu, Faruk; Costa, Carlos
Based on some presumptions or conditions to portray the future, scenario planning is a vital tool for scholarly evaluation of uncertainties and forming supportive strategies. Moreover, seeing that the course of the Covid-19 pandemic and the success of herd immunity is still not predictable, the world should be prepared for different future scenarios. In this vein, this study was designed to develop a scenario planning framework for the (post-)pandemic tourism in European destinations to make assumptions for the future and provide the necessary strategies. According to our scenarios, we suggest strategies comprising six main categories (financial strategies, travellers’ expectations and confidence, coordination and collaboration, employment, (post-)pandemic tourism marketing, and sustainable (post-) pandemic tourism) for policymakers, destination managers, stakeholders, and practitioners in European destinations. To the best of our knowledge, this research is the first that presents a comprehensive scenario planning framework for (post-)pandemic tourism in European destinations. Thus, it can play a reference role in understanding the different circumstances and determining the specific strategies to recover or re-design the industry in the (post-)pandemic epoch.
Analysis of the names of accommodation establishments in Bulgaria
(Anatolia, 2021) Seyitoğlu, Faruk; Ivanov, Stanislav; Dimitrova, Fani
This paper identifies the categories of accommodation establishments’ names in Bulgaria and determines the role of a property’s characteristics (category, location, type, and size/capacity) on the chosen name using a quantitative approach. The findings indicate that male, female, and family names, and names indicating geographic toponyms, represent nearly half of all names. Plants, emotions, and quality-related words are also widely used. Furthermore, results reveal that category, location, size, and type of establishment influence the naming of establishments. In addition, the findings illustrate that Bulgarian names prevail in the naming of establishments. Binary logistic regression reveals that urban, higher category, and larger properties are more likely to have foreign names. The theoretical and destination marketing implications are discussed as well.
Discovering cities with peer-to-peer local-guided bike tours: tourists’ experiences and perceptions
(Taylor & Francis Online, 2022) Seyitoğlu, Faruk; Atsız, Ozan
This study explores tourists’ experiences and perceptions of peer-to-peer (P2P) local-guided bike tours using a netnography approach. The content of reviews of tourists regarding P2P local-guided bike tours offered by a sharing economy platform–Withlocals–in different destinations was analysed. The results show that tourists’ experiences of P2P local-guided bike tours include discovery, hedonic, safety and comfort, edutainment, local interaction, and memorable aspects. In addition, tourists perceive P2P local-guided bike tours in various ways. Our findings illustrate that P2P local-guided bike tours can be defined as engaging activities that provide multidimensional and rich experiences and help explore a destination. Due to the lack of research on P2P local-guided bike tours and the increasing demand by tourists for these tours, this study fills the gap by exploring tourists’ P2P local-guided bike tour experiences and perceptions. Furthermore, although this research will guide scholars and practitioners, future studies could shed more light on the subject.
The "New Normal" in the Post Viral Tourism: The Role of Technology
(An International Interdisciplinary Journal, 2022) Seyitoğlu, Faruk; Ivanov, Stanislav
This study explores the elements of the 'New Normal' in the (post-)viral tourism and assesses the role of technology. The 'New Normal' of (post-)viral tourism includes supply-related elements (operations, marketing, and finance and strategic management) and demand-related aspects (psychological issues and travel behaviour). Companies would need to reorganise their business processes, while technology is expected to play a major role in the 'New Normal' world. Theoretical, managerial, and policy implications are also provided.
The two-way perspective of tourism undergraduates towards (post-)viral world: The future of tourism, and vocational development and career
(ScienceDirect, 2022) Seyitoğlu, Faruk; Atsız, Ozan; Kaya, Fazıl; Taş, Sedat
This timely paper explores the future of tourism and vocational career in the Covid-19 period from the perspective of undergraduate tourism students. The data were collected through semistructured interviews with 30 students majoring in tourism faculty departments following the qualitative methodology. The findings demonstrate that vocational development and career planning in the Covid-19 era and the future of tourism are the main dimensions identifying students’ perspectives. The vocational and psychological pandemic effects are shaping the future career decisions of students. Furthermore, the future of tourism includes the elements related to tourist expectations and behaviours and trends in the (post-)viral tourism.