Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
| dc.contributor.author | Ivanov, Stanislav | |
| dc.contributor.author | Webster, Craig | |
| dc.contributor.author | Seyitoğlu, Faruk | |
| dc.date.accessioned | 2023-01-18T10:30:55Z | |
| dc.date.available | 2023-01-18T10:30:55Z | |
| dc.date.issued | 2022 | |
| dc.description.abstract | This paper investigates tourists’ preferences toward the humans-robots ratio in the service delivery systems of tourism and hospitality companies and the factors that shape them. The sample includes 1537 respondents from nearly 100 countries. The fndings show that a higher preferred share of robots is positively associated with the perceived emotional skills of robots, their perceived usefulness in the tourism/ hospitality context, perceived robotic service expectations, attitudes towards robots in general, and the male gender. On the other side, it is negatively associated with the perceived disadvantages of robots compared to human servers and the household size of respondents. | en_US |
| dc.description.sponsorship | Zangador ltd. | |
| dc.description.sponsorship | Ball State University, BSU | |
| dc.description.sponsorship | Financial support for electronic vouchers was provided by Zangador ltd. | |
| dc.description.sponsorship | The authors would like to thank Ulrike Gretzel, Katerina Berezina, Iis Tussyadiah, Jamie Murphy, Dimitrios Buhalis, and Cihan Cobanoglu for their valuable comments on the initial drafts of the questionnaire. The authors also thank Sofya Yanko, Katerina Berezina, Nadia Malenkina, Raul Hernandez Martin, Antoaneta Topalova, Florian Aubke, Nedra Bahri, Frederic Dimanche, Rosanna Leung, Kwang-Ho Lee, Minako Okada, Isa Vieira, Jean Max Tavares, Seden Dogan, and Isabella Ye for devoting their time and effort into the translation of the questionnaire. Financial support for electronic vouchers was provided by Zangador ltd. (http://www.zangador.eu). Ethics approval for the research was granted by Ball State University, Muncie, Indiana, USA. The authors would like to thank Hosco (http://www.hosco.com), and Industrial Engineering & Design (https://www.facebook.com/Ind.eng.design) for their support in the distribution of the link to the online questionnaire. Finally, the authors are grateful to all those anonymous respondents who participated in the survey and made their opinion heard. | |
| dc.identifier.citation | Ivanov, S., Webster, C., & Seyitoğlu, F. (2022). Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. Service Business, 1-37. | en_US |
| dc.identifier.doi | 10.1007/s11628-022-00517-5 | |
| dc.identifier.issn | 1862-8516 | |
| dc.identifier.issn | 1862-8508 | |
| dc.identifier.scopus | 2-s2.0-85144654303 | |
| dc.identifier.uri | https://doi.org/10.1007/s11628-022-00517-5 | |
| dc.identifier.uri | https://www.scopus.com/record/display.uri?eid=2-s2.0-85144654303&origin=SingleRecordEmailAlert&dgcid=raven_sc_affil_en_us_email&txGid=4d52265e54ab4a1ad1363cc32846a845 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12514/3341 | |
| dc.language.iso | en | en_US |
| dc.publisher | SpringerLink | en_US |
| dc.relation.ispartof | Service Business | en_US |
| dc.rights | info:eu-repo/semantics/openAccess | en_US |
| dc.subject | Robots · Humans–robots ratio · Tourism · Hospitality · Service delivery system | en_US |
| dc.subject | Hospitality | |
| dc.subject | Tourism | |
| dc.subject | Humans–Robots Ratio | |
| dc.subject | Robots | |
| dc.subject | Humans-Robots Ratio | |
| dc.subject | Service Delivery System | |
| dc.title | Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system | en_US |
| dc.type | Article | en_US |
| dspace.entity.type | Publication | |
| gdc.author.id | Seyitoğlu, Faruk/0000-0002-7859-6006 | |
| gdc.author.id | Webster, Craig/0000-0003-0665-0867 | |
| gdc.author.id | Ivanov, Stanislav/0000-0002-6851-5823 | |
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| gdc.author.wosid | Seyitoğlu, Faruk/KRP-5716-2024 | |
| gdc.author.wosid | Webster, Craig/K-3192-2017 | |
| gdc.author.wosid | Ivanov, Stanislav/D-7692-2012 | |
| gdc.bip.impulseclass | C3 | |
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| gdc.coar.access | open access | |
| gdc.coar.type | text::journal::journal article | |
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| gdc.description.department | MAÜ, Fakülteler, Turizm Fakültesi, Turizm Rehberliği Bölümü | en_US |
| gdc.description.departmenttemp | [Ivanov, Stanislav] Varna Univ Management, 13A Oborishte Str, Varna 9000, Bulgaria; [Ivanov, Stanislav; Seyitoglu, Faruk] Zangador Res Inst, Varna 9010, Bulgaria; [Webster, Craig] Ball State Univ, Miller Coll Business, Dept Appl Business Studies, Appl Technol, 2000 W Univ Ave,Room 239, Muncie, IN 47306 USA; [Seyitoglu, Faruk] Mardin Artuklu Univ, Fac Tourism, TR-47080 Mardin, Turkey; [Seyitoglu, Faruk] Univ Aveiro, Dept Econ Management Ind Engn & Tourism, Res Unit Governance Competitiveness & Publ Policie, P-3810193 Aveiro, Portugal | |
| gdc.description.endpage | 37 | en_US |
| gdc.description.issue | 1 | |
| gdc.description.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
| gdc.description.scopusquality | Q1 | |
| gdc.description.startpage | 1 | en_US |
| gdc.description.volume | 17 | |
| gdc.description.woscitationindex | Social Science Citation Index | |
| gdc.description.wosquality | Q2 | |
| gdc.identifier.openalex | W4312162380 | |
| gdc.identifier.wos | WOS:000903497600001 | |
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| gdc.oaire.impulse | 33.0 | |
| gdc.oaire.influence | 3.400388E-9 | |
| gdc.oaire.isgreen | true | |
| gdc.oaire.keywords | Robots · Humans–robots ratio · Tourism · Hospitality · Service delivery system | |
| gdc.oaire.keywords | Empirical Article | |
| gdc.oaire.popularity | 2.7159725E-8 | |
| gdc.oaire.publicfunded | false | |
| gdc.oaire.sciencefields | 0502 economics and business | |
| gdc.oaire.sciencefields | 05 social sciences | |
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| gdc.virtual.author | Seyitoğlu, Faruk | |
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