Turizm İşletmeciliği Bölümü

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Critical success factors for tourist destination governance in times of crisis: a case study of Antalya, Turkey
(ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2018) Cakar, Kadir
The aim of this paper is to identify the critical success factors for the development of crisis management and strategy for the governance of the tourist destination of Antalya, Turkey. Data was obtained from in situ interviews, participant observation, and documentation. Interviews were conducted with the main tourism stakeholders representing both public and private sectors in Antalya. Findings show that the critical success factors of responsiveness, shared roles, strategy formation, and collaboration are vital for effective crisis management. The study also highlighted the fact that in the area of shared roles and collaboration, encompassing the characteristics of coordination, communication, cooperation, and knowledge transfer, stakeholders are proving ineffectual, thereby obstructing the development of necessary strategies for crisis management and the recovery process. Further, ineffective governance, adopted by local stakeholders, has had a substantial negative impact on the process of developing future effective crisis management strategies.
Overtourism: Tourism Management and Solutions
(ELSEVIER SCI LTD, 2021) ÇAKAR, Kadir
In recent years, many tourism destinations have faced the problem known as “overtourism”, including several European destinations that face critical issues in developing solutions to cope with the issues they experience. Cities ensure visitors have a wide variety of facilities to interest them, but this can result in attracting too many tourists (Koens, Postma, & Papp, 2018), resulting in significant pressures and rapid urbanisation. The recent growth of tourism in urban areas has brought about a substantially increased demand for urban tourism (UNWTO, 2018). The overtourism phenomenon is defined by Milano, Cheer, and Novelli (2018) as, “the excessive growth of visitors leading to overcrowding in areas where residents suffer the consequences of temporary and seasonal tourism peaks, which have enforced permanent changes to their lifestyles, access to amenities and well-being”. As a result, a drastic shift has been seen in the perceptions of local people of tourism in many destinations due to mass tourism, which has become a significant problem for local residents who react by protesting in the streets (Goodwin, 2017).
The past of tourist behaviour in hospitality and tourism in difficult times: a systematic review of literature (1978-2020)
(Emerald, 2022) Çakar, Kadir; Aykol, Şehmus
Purpose The purpose of this study is to fill a gap in literature with a meta-analysis of previous studies assessing the decision-making processes of travellers when choosing holiday destinations in times of crisis. Design/methodology/approach This study presents here an abductive analysis of the findings of 737 peer-reviewed studies published in leading hospitality and tourism journals between 1978 and 2020. The studies in question concentrate on tourist typologies and behaviours when making destination choices in times of crisis, and the garnered data was subjected to a computer-aided data analysis adopting a thematic analysis technique, making use of Leximancer software. Findings The data was subjected to a thematic analysis and clustered under five main categories based on the distribution of articles by publication year, research topic, author contributions, articles by journal and articles by country (e.g. tourist typology, travellers' decision-making, holiday decision-making, tourist decision-making, destination choice, traveller behaviour and vacation decision-making). Research limitations/implications The limitations of this study include its inclusion only of articles listed in the SCOPUS, Web of Science and ScienceDirect databases. This study makes a critical assessment of the current gaps in literature and proposes questions to be raised in future studies. Originality/value This study proposes several topics for future investigation that are considered necessary to close crucial gaps in our understanding of the tourism sector's response to behavioural trends. The authors' intention in this regard is to increase the scholarly awareness of decision-making models relevant to destination choice by linking tourist typologies and the behaviour exhibited before, during and after crises.

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