Towards an ICT-led tourism governance: A systematic literature review

Abstract

The aims of the present paper are to identify the gaps in the current literature on tourism governance and to propose an ICT-led model of tourist destination governance. By utilizing a systematic literature review of existing literature on the issue of tourism governance, the present paper reviews 85 articles from 419 refereed articles published from the period of 1994 to 2019, employing thematic analysis to examine the data. The review reveals the gap in an ICT-based model of tourist destination governance. Based on a systematic review of recent articles, the results display elements through which effective destination governance is ensured have been identified.